Information We Collect

At Jivexo, we collect various types of information to provide you with exceptional career development services and personalized learning experiences. The information we gather falls into several categories, each serving specific purposes in delivering our news writing and editing programs.

How We Use Your Information

Your information helps us create personalized learning experiences and maintain the quality of our career development programs. We believe in transparency about how we use every piece of data you entrust to us.

We use your personal information to customize your learning journey, track your progress through our news writing and editing courses, and provide relevant career guidance. Our instructors may access your writing samples and professional background to offer targeted feedback and mentorship opportunities.

Technical data helps us improve our platform's functionality and security. We analyze usage patterns to identify areas for enhancement and ensure our learning management system runs smoothly across all devices. This information also helps us detect and prevent unauthorized access to your account.

Information Sharing and Disclosure

Jivexo maintains strict controls over who can access your personal information. We never sell your data to third parties, and we only share information in specific circumstances that directly benefit your learning experience or fulfill legal requirements.

With your explicit consent, we may share success stories or anonymized case studies that highlight career advancement achieved through our programs. These examples help prospective students understand the potential outcomes of our training, but we always remove personally identifiable information unless you specifically authorize its use.

We work with trusted service providers who help us deliver our programs effectively. These partners include payment processors, email service providers, and cloud hosting companies. All third-party partners sign data protection agreements and follow strict security protocols.

In rare circumstances, we may disclose information to comply with legal obligations, protect our rights, or respond to lawful requests from government authorities. We will notify you of such disclosures unless prohibited by law.

Your Privacy Rights

You have significant control over your personal information and how we use it. We've designed our systems to make exercising these rights straightforward and efficient.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security approach combines technical safeguards, administrative controls, and physical protections.

Our staff receives regular training on data protection best practices and privacy regulations. Access to personal information is restricted based on job responsibilities, and all access is logged and monitored. We conduct background checks on employees who handle sensitive data.

We maintain incident response procedures to address potential security breaches quickly and effectively. In the unlikely event of a data breach affecting your personal information, we will notify you promptly and provide clear information about the incident and our response actions.

Data Retention Policies

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention periods vary based on the type of information and applicable legal requirements.

When retention periods expire, we securely delete or anonymize your personal information. Some data may be retained longer if required by legal obligations, legitimate business interests, or to resolve disputes. We regularly review our retention practices to ensure compliance with current regulations.

International Data Transfers

As a career development platform serving students globally, we may transfer your personal information outside India to provide our services effectively. We ensure appropriate safeguards are in place for all international transfers.

Our primary servers are located in India, but we use international service providers for certain functions such as email delivery, payment processing, and content delivery networks. These partners maintain facilities in multiple countries but are bound by strict data protection agreements.

For transfers to countries without adequate data protection laws, we implement additional safeguards including standard contractual clauses approved by regulatory authorities. We regularly assess the data protection practices of our international partners to ensure ongoing compliance.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over most cookies through your browser settings.

You can disable cookies through your browser settings, but some features of our platform may not function properly without certain cookies. We provide cookie preference controls in your account dashboard where you can manage non-essential cookies.

Children's Privacy

Our career development programs are designed for adults and individuals who have completed their secondary education. We do not knowingly collect personal information from children under 16 years of age without parental consent.

If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided personal information to Jivexo should contact us immediately.

For students between 16-18 years old enrolled in our programs, we may require additional verification or parental consent depending on local regulations and the specific course content.